A Meet & Greet will be conducted by one of our trained professionals on-site with every new dog before bringing them into a playroom. Our trained team will talk to the pet parent about the dog’s history and health. Once complete, the dog joins our team member in a separate room to observe how they react when away from their parent. During this time, we will conduct a nose-to-tail assessment to identify sensitivities in touch that the dog may have. If a dog is sensitive to touch in one area, this is not necessarily an issue, but it is important for their comfort that our team is aware of any sensitivities.
We understand that there are many important factors that go into making the decision to alter your dog. Recently, there has been veterinary research that reports some benefits from waiting a little longer to spay or neuter than previously recommended for some breeds. There are also benefits to spaying and neutering before dogs become fully mature. At Tails Time, we are focused on the health and safety of all the dogs that come play with us. Our main reason for requiring dogs to be altered is to reduce the potential levels of aggression that hormones can create. It is not always the un-neutered male that can create the tension; detectable hormones released by an intact dog can trigger other dogs to become more aggressive. Additionally, we have the reproductive concern for dogs in open play.
Yes! We require that all dogs are on a leash or slip lead with a collar/harness both in our parking lot and in our lobby.
We use compressed rubber flooring throughout our playrooms—the same cushioned, paw-friendly surface found in childcare centers—to help dogs with joint sensitivities like hip dysplasia feel right at home.
Although we carefully monitor play to keep it safe and fun, occasional disagreements may happen. Our team is trained in dog body language and will step in early to separate dogs before things escalate.
Beyond reliable care when you’re away, daycare promotes socialization and keeps your pup active, fit, and mentally engaged throughout the day.
If a dog seems overwhelmed or needs a moment to decompress, we’ll offer some “me time” in a crate. It’s a gentle way to help your pup reset before rejoining play.
Absolutely not! Dogs don’t associate indoor spaces with bathroom spaces the way humans might. Our sanitized, neutral-smelling playrooms instead feel more like outdoors—so potty training at home won’t be affected.
We follow your preferences closely when preparing meals to keep your pup’s routine consistent and comforting.
No stress—we can supply both food and bedding to make your dog feel at ease during their stay.
We offer flexible overnight, weekend, and extended-stay boarding to suit your schedule and your pet’s needs.
Absolutely! Spa services are fully available to boarders as part of our integrated care approach.
Yes—spa services are also available by appointment, even if your dog isn’t staying with us overnight (depending on location).
We offer options like crate dryers, handheld dryers, or gentle towel-drying—so you can choose what works best for your dog’s comfort.
Our playrooms use solid-walled dividers, not chainlink, to reduce airborne transmission and overstimulation. We sanitize surfaces and equipment twice daily using pet-safe disinfectants.
If you notice symptoms like coughing or skin issues, please keep your pup at home and let us know—it helps us protect the rest of our furry community.
There are many germs that can cause canine cough, and there are vaccines available for some of the germs. Some canine cough vaccines will protect a dog from the bacteria Bordetella as well as two other viruses, adenovirus and parainfluenza. This vaccine will reduce the chance of your dog contracting canine cough.
Puppy warts (caused by canine papilloma virus) are harmless, wart-like growths usually seen in younger dogs. They’re contagious among dogs but not to humans or other pets, and typically disappear on their own within six weeks. If they hang around, a vet check is a good idea.
You might spot them inside your dog’s mouth, around the lips, gums, or tongue—they look like small, pale raspberry-like bumps. Though not harmful, it’s good to keep an eye on them and consult your vet if they persist.